IMPORTANT-We are SOLD OUT FOR THE HOLIDAY SEASON. Orders placed December 10th or later will be shipped the week of January 16, 2012. Frame It! will be closed from December 21, 2011-January 16, 2012 for the holidays and annual equipment maintenance. Thank You and Happy Holidays!
Here you will find our shipping rate table, order terms and return policy. When you place an order with us, you acknowledge and accept all of these terms and conditions. For your records, you can download these order terms as a PDF.
Important: Holiday Shipping Info:
Just a reminder that holiday orders placed from November 28-December 17th will arrive by December 24th via USPS Priority Mail. Any order placed December 18 or later, will not ship until January 14th. Frame It! is closed from December 24-January 13, 2011. Again, please make sure your order is placed by December 17th, to ensure arrival for Christmas. If you require a rush order by FedEx, please call in advance to obtain shipping costs and availability. Any questions call customer service at (214) 324-9399.
Thank you and Happy Holidays!
2010 Shipping Rates and Methods
Shipping FAQs
We offer simple FLAT RATE shipping with no handling charges. The flat rate charges are based on the number of frames. Once you order 5 or more frames, our flat rate is $9.95 anywhere in the US, Alaska, Hawaii and Puerto Rico. These rates are based on multiple frames shipping to a single address:
•We use USPS Priority Mail "flat rate" boxes for shipments of 2-4 frames.
•We use either USPS Priority Mail or FedEx Ground for shipments of 5 or more frames. •USPS Priority Mail shipments include delivery confirmation. •FedEx Ground shipments includes home delivery surcharges. •USA is considered the continental US, with the exception of Alaska, Hawaii and Puerto Rico. •APO/FPO are US military bases. •USPS Priority Mail is the only ship method to APO/FPOs. •For APO/FPOs delivery confirmation is to the last US city and not to the actual base. •Multiple frames going to multiple addresses must be entered individually and are not subject to quantity shipping discounts. •Shipping rates are subject to change, based on carrier rate increases. Any changes will be posted on our website.
Delivery Times and International Shipments
USPS Priority Mail shipments arrive within 4 business days. FedExGround shipments arrive within 5-7 business days. When you add these delivery times to our standard 10-day production schedule, most orders arrive 2 weeks after an order is placed.
•With USPS Priority Mail. delivery confirmation is confirmation that you've received the merchandise. •With FedEx Ground, carrier confirmation is confirmation that you've received the merchandise. •Frame It! is not responsible for postal delays, tariffs or merchandise lost or stolen during transport. •We do not ship stock frames internationally (outside the US). •International orders are treated as custom orders, entered manually with individually quoted shipping rates. •International order shipping rates may include customs, duties and/or tax charges. •If an order is flagged "undeliverable" by a carrier, the customer is responsible for re-shipment charges.
Rush Orders and "In Hand" Dates
We try to accommodate rush orders without any additional charges through "in-hand" dates. When you checkout, you have the option to provide a desired "in-hand" date. If we can meet that "in-hand" date with our standard ship methods, then we will process the order*. The quickest delivery is 10 days from order date*. We do this though order prioritizing, bumping your order slightly ahead. However, If the "in-hand" date needed is less than 10 days from the order date, it has to be a rush order and you need confirmation from us that your "in-hand" date can be met:
*We use existing methods and are not responsible for postal or carrier delays. *"In-Hand" is an order prioritizing service. "In-Hand" requests do not guarantee a delivery date. •If you KNOW you need a rush order, contact us first, to see if we can meet your request. •Because our frames are "made to order", 1 week from the order date is our fastest possible rush order. •Our ability to meet a rush order request is based on current production and seasonality. •Sometimes we cannot accommodate rush orders based on seasons (example: Christmas). •Rush orders are entered manually by our staff and not on-line. •We will provide you with a special shipping rate/rush charge. •We may use USPS Express Mail or FedEx, based on the best rate. •Expect $20-$30 in shipping and rush charges.
30-Day "Re-Creation" Policy: Our Return Policy
We guarantee our frames to be free of errors or product defects. All merchandise is double checked prior to shipment and we're proud to have an error rate of less than 1%. However, because our products are handcrafted to order, we do not offer a traditional return or refund policy. We do offer a 30-day "re-recreation" policy. When you place an order with Frame It!, you agree to this policy:
•If any personalization mistake has been made on your frame or if there is any issue of product quality or workmanship, we will re-create your frame, based on your original order and re-ship it to you, at our expense. Please contact Frame It! within 30 days of receiving your order. All re-creation requests must be made within 30 days of receipt. Frames cannot be re-created or replaced after 30 days.
•We
reserve the right to substitute fonts, adjust font size
or replace "and" with "&" to accommodate space for long
personalization requests. This is not considered a mistake or a
quality/workmanship defect.
•Slight color variations from what you view on your monitor vs. your finished frame is not considered a quality or workmanship defect. Your finished frame is much richer in color and glossier than what you may be viewing. All computer monitors vary slightly in how they represent colors of
.jpgs compressed for the Internet. •If there is a defect in workmanship, the frame will be replaced as long as the customer has not damaged the frame and has followed our special careinstructions (found on the care card shipped with your order). •If
an error has been made on the gift card, we will re-ship a gift card
replacement at no expense to you. This request must be made within 30
days of receipt. •You may be asked to ship your original frame back to us or fax us a copy of the frame front for verification. We may want to check the workmanship defect. Sometimes, if there is an error in personalization (like a date or name), we may want to keep the frame in our sample inventory. •We will provide you with pre-paid postage and RMA instructions if this is requested.
Additional Terms and How We Communicate With You
Please make note of these additional order terms. All of them may not apply to you, but when you place an order with Frame It! you acknowledge these terms as well.
•You receive a confirmation e-mail once your order is placed and receive an additional e-mail confirming your order has shipped. •We are not able to accept order cancellations. Our shopping cart/production process is "real-time'. Once an order is placed, your credit card is automatically billed and film goes into production. •Because we make custom products, your credit card is billed prior to shipment. Guarantee of payment begins the production process. •All Texas orders include sales tax. We remit state sales tax on Texas orders. If your state has some type of use tax policy on products ordered over the Internet, you are responsible for remitting use tax, if any is due. •Please double check your personalization, grammar and shipping address, prior to checkout. No changes to personalization can be made after an order is placed. •We reserve the right to decline any order based on personalization that is foul, offensive or could by association, compromise the Frame It! brand. Such orders would be refunded after processing is complete.
Important Info About GIFT CARDS:
Just a reminder that our gift cards are "one time use" only. A gift card is good for one free frame and free shipping. Because many frame + shipping pricecombinations are possible, our gift cards are programmed to anticipate the highest value combination. Once a card is used, any calculation that you may see in your order confirmation, is for our records only. The card code does not carry any remaining balance.Once a card is used to purchases a frame, the code is closed in our system. Thank You!
If you need any further information please contact us!
CORPORATE OFFICE 381 Casa Linda Plaza Suite 345 Dallas, Texas 75218
FAX LINE (866) 886-9018
See fax/mail order form below
DESIGN STUDIO MAIN LINE (214) 324-9399 9am-5pm Monday-Friday CST
E-Mail contact may be faster!
If you prefer to place your order by fax or mail, please download our order form. You can also download the PDF of these shipping/order terms for your records.
